Terms & Conditions
Last Updated: November 2025
Welcome to VirtualMed Iowa. These Terms and Conditions (“Terms”) describe the rules and guidelines for using our website and services. By visiting our website, contacting us, or receiving care through VirtualMed Iowa, you acknowledge that you have read and agree to these Terms. If you do not agree, please discontinue use of our website and services.
Website Information and Medical Care
The information on this website is intended for general education and awareness only. It is not designed to replace a medical visit or serve as personal medical advice. A diagnosis or treatment plan can only be determined after a clinical appointment with one of our licensed healthcare providers. Simply reviewing content on this site does not establish a patient-provider relationship.
Establishing a Patient-Provider Relationship
A patient-provider relationship is formed only once you complete patient registration, provide accurate medical and personal history, and are seen—either virtually or in person—by one of our licensed providers. Browsing our website, submitting an inquiry, or exchanging messages does not constitute medical care or treatment.
Telehealth Services
VirtualMed Iowa provides medical care through secure telehealth technology. By choosing telehealth, you acknowledge that care will be delivered based on information available during the virtual visit and that technology may occasionally limit certain evaluations. You may request in-person care at any time when clinically appropriate and available. Our providers will always use their professional judgment in determining whether telehealth is suitable for your situation.
Accuracy of Information
Your health and safety depend on the information you provide. You agree to share accurate, honest, and complete information related to your medical history, symptoms, medications, and any other details relevant to your care. Failure to provide accurate information may impact treatment decisions.
Privacy and Confidentiality
We take your privacy seriously. All personal health information is protected in accordance with HIPAA and applicable state and federal privacy laws. Our Privacy Policy explains how your information is collected, used, stored, and shared when receiving care or using our website.
Insurance, Payment, and Fees
It is your responsibility to confirm whether VirtualMed Iowa is in-network with your insurance plan. Charges not covered by insurance—including co-pays, deductibles, non-covered services, and cash-pay services—are your responsibility. Payment is due at the time of service for cash-pay visits. We may update pricing or policies and will provide notice when changes occur.
Cancellations and Scheduling
We understand that schedules change, and we do our best to be flexible. We ask that you notify us as soon as possible if you need to cancel or reschedule. Repeated no-shows or same-day cancellations may result in fees or scheduling limitations in order to ensure access for all patients.
Website Content and Intellectual Property
All content on this website, including text, images, logos, and branded materials, is the property of VirtualMed Iowa and may not be copied, reproduced, or distributed without written permission. This website is provided for personal, non-commercial use only.
Limitations of Liability
VirtualMed Iowa makes every reasonable effort to maintain reliable, secure, and accurate website content and telehealth technology. However, we cannot guarantee uninterrupted access, freedom from errors, or suitability of the website for every device. We are not liable for damages resulting from website use, third-party links, or technological interruptions.
Changes to These Terms
We may revise these Terms over time to reflect changes in our services or applicable laws. Any updates will be posted here with a new “Last Updated” date. Continued use of our website or services means you accept the updated Terms.
Contact Us
If you have questions about these Terms, please reach out to us:
Email: support@virtualmediowa.com
Phone: 515-520-8365
Location: Ames, Iowa